Guests are walking out. Your POS never sees them.

Visbi counts the guests who join the line or wait at the door and leave before they order, with the wait they saw and the minute it happened, at every location.

Book an Audit →Schedule a Demo

90 seconds, no uploads. You'll see whether your cameras cover the door and the line.

Your existing cameras · Processed on-site · No facial recognition
Sample data

Your POS starts counting at the order.

Every sales report begins at the till. A guest who sees the line, waits and leaves never becomes a transaction, so the loss looks like a quiet day, not a busy one.

Guests who came in
Joined the line or waited
Ordered: what your POS sees
Left before ordering

Illustration, not data.

The counter lineGuests who join the line at the till or kiosk and leave before they order.
The door and the host standGuests who wait to be seated and leave, in full service.
The drive-thru laneCars that leave before ordering, where a camera covers the lane. Counted on their own, so one line is never counted twice.

Guests judge the line, not the speed.

15+

People in line, and purchases fell from 30% to 27% of visitors in a peer-reviewed queue study: about 10% fewer sales. Shoppers judged the length of the line, not how fast it moved.

61%

Of US diners say they'd leave a drive-thru line with five or more cars ahead of them. That's what guests say they'd do; Visbi shows what they actually did.

Signed off

Before walkaway counts go live at a location, we check their accuracy against your own floor. Counted, not guessed.

Sources: Lu, Musalem, Olivares & Schilkrut, Management Science (2013), a supermarket deli study (retail, not restaurant); The Harris Poll for Xenial (2024), a survey of about 2,000 US adults.

Walkaways never reach your POS. Here's what they add up to.

Three taps, nothing confidential. Your own estimate, in ranges.

10
2. Average check per guest
3. Guests who leave before ordering, per location, per day

Not sure? Most operators aren't. That's the point.

Guests who leave before ordering, per year
—
Pick how many guests leave.
Your estimate of sales walking out, per year
—
Pick your average check to see your estimate.

And that's only the guests who left. The ones who waited and won't be back aren't in it.

Book an Audit →

Your estimate: locations × guests who leave a day × average check × 364 days.

From the line to the move.

  1. 01

    Your limit

    The line length or wait that's too long, by location and daypart. You set it.

  2. 02

    Every line counted

    Where your cameras cover the door, the counter and the lane: who joined, who left, and the wait they saw.

  3. 03

    The alert

    Once your limits are set, a line past your limit sends an alert to the manager's phone in seconds to minutes: open the second till, or walk the line to the kiosks.

  4. 04

    The pattern

    From day 14: which dayparts and locations lose guests to the line, and how many.

We count. We don't guess why.

A walkaway is a fact about the line, not a judgment about the guest.

No guessing whyVisbi counts the guests who leave before ordering and the wait they saw. It doesn't guess their reasons or who they were.
No facesNo facial recognition, and no camera identifies anyone, inside or in the lane.
One line, counted onceIf your queue is the drive-thru, it's counted there, not again under another name.
Told up frontPrivacy notices go up at each location before go-live, and we help with the words for your team.

By format: QSRFast-casualFull-serviceGroups & franchisors

Related use cases: Service standardsSpeed of serviceMulti-unit benchmarkingLabor deploymentKitchen performance

Next Step

Start with a Readiness Check.

Seven quick questions, about 90 seconds, no uploads. You'll see what your cameras can likely see, and what they probably miss, on screen straight away.

Readiness Check
01 / 07

What do you run?

How many locations?

What's your role?

Roughly how many cameras per location?

Which areas do your cameras cover?

Tick all that apply, and watch the floor plan.

Do you use a POS system?

What's the one thing you most want to know about how your locations run?

In your own words. It's where our first conversation starts. Optional.

Where should we send your read?

You'll see it on screen straight away. We'll email you a copy.

We use your answers to prepare your read and to follow up about Visbi. No spam, and you can opt out at any time. See our privacy policy.

7
Quick Questions
About your format, locations and cameras
90s
No Uploads
Nothing to send us at this stage
1
Blind-Spot Read
On screen, the moment you finish

Questions about walkaways.

What counts, how fast you hear, and what it needs.

A guest who joins the line or waits at the door or host stand, then leaves without ordering. Someone walking past isn't counted. In the drive-thru, a car that leaves the lane before ordering.
Before walkaway counts go live at a location, we check them against your own floor and sign off their accuracy with you. Counts depend on cameras covering the door and the line; your Readiness Audit confirms that first.
Your POS starts at the order. A guest who leaves before ordering never becomes a transaction, so a busy rush with walkaways can look like a slow one in your reports.
Once your limits are set, a line past your limit sends an alert to the manager's phone in seconds to minutes, while there's time to open a till or walk the line to the kiosks.
Not to start. Walkaways come from cameras. With your POS connected, each walkaway sits next to the orders taken in the same minutes.
No. No facial recognition and no number plates. Visbi counts people and cars leaving the line; it never knows who they are.
It's processed on-site, on the Visbi device inside your building, and never continuously uploaded. What leaves is anonymized insight and proof, never a live feed of your floor, and anything kept is held for 15 days by default, or the window you specify in your agreement.
The first two weeks set your baseline: counts and patterns, with alerts held back while your limits are set. From day 14, alerts and recommendations go live.