For multi-unit full-service

Most bad reviews start as a service slip you never saw.

In full-service, the experience is the product: the greet, the pacing, the check-back, and the table turn. When one slips, guests rarely tell you; they just don't come back, and more than half never do. Visbi shows you the guest journey at every table, scored against your standard.

So you see the slip and coach it before it becomes a review.

Book an Audit →Schedule a Demo
Works with your existing cameras · Processed on-site, shared only as anonymized insight · No facial recognition
Table 12 · Section 3: dinner service
Flagged
Greeted
2:10
std 1:30
Order taken
✓
on std
Check-back
✕
missed
Check dropped
3:40
std 2:00
Table turn 78 min · std 60
Coach it back →
The guest journey

The turn looked fine on the report. The night didn't.

A full-service night is a sequence: seat, greet, order, entrées, check-back, and check. Your reports see the endpoints. Your guest lives every minute in between. Here's one table, the way the guest actually experienced it.

Table 24 · Section 2: one dinner, start to finish
On pace Where it slipped
0:00
Seated
On pace
+2:10
Greeted
40s slow
+6:40
Order taken
On pace
+23:00
Entrées served
On pace
—
Check-back
Never came
+52:00
Check dropped
6½ min after they asked
The report logged a healthy 68-minute turn. But the guest never got a check-back and sat 6½ minutes trying to pay, leading to the two-star review written before they reached the parking lot.

Your reports can't see the wait. Visbi can, and flags it while the table's still yours to save.

What Visbi sees

The whole guest journey, measured against your standard.

Not one number in isolation. Visbi turns the cameras you already have into one read on the whole journey (host stand to check drop) table by table and location by location, so you can see where each store meets your standard and where it slips.

01JOURNEY
Core capability

The guest journey, table by table

THE GAPThe experience is a sequence: greet, order, entrées, check-back, and check. Guests feel every beat, but your reports see none of them.

Visbi measures each beat on camera (greet, order, entrées, check-back, check) as one guest-journey read, scored against your standard, table by table and section by section.

The coaching move
See which sections and shifts hold the standard and which slip; then coach them with what your best section already runs.
Table 08 · Section 1 : dinner service
Live
Greet
1:24
›
Order
✓
›
Check-back
✓
›
Check
1:50
Table turn 61 min · standard 60
On standard
02HOST STAND
Core capability

The wait before they ever sit

THE GAPGuests abandon a full-service wait around 30 minutes, and a long, mismanaged lobby is the first bad impression of the night.

Visbi watches the lobby: how long parties wait, how many leave before they're seated, and flags a wait crossing your threshold in real time, while a manager can still act.

The coaching move
Set expectations or open a section before the lobby turns, and see which nights and stores lose parties at the door.
Host stand : Fri, 7:40pm
Live
Quoted wait
40 min
Parties waiting
0
Left the lobby
0
Real-timeWait past your promise; seat or reset expectations now.
03TURN & RESET
Core capability

Table turn & reset

THE GAPSlow turns cost covers on your busiest nights; slow resets cost the next party a table that's sitting empty and dirty.

Visbi measures table turn and reset time on camera against your standard, so you see which sections turn slow, and where tables sit unbussed between parties.

The coaching move
Find the section and shift where turns drag, and reset the room to your standard before the wait builds.
Section 3 : table turn, dinner
Live
Avg table turn
74 min
Standard 60
Running +14 min over standard, and tables sit ~5 min before reset.
04STAFFING
Core capability

Staff your sections to the room

THE GAP70% of operators run short-staffed. A section carrying more covers than it can serve is exactly where the experience breaks.

Visbi shows how many hands you'll need against predicted covers, and where a section is over its count. Operational math; never individual monitoring.

The coaching move
Cover the room to demand, not to a guess, and give every location the same peak-night playbook.
Sections : Fri 7–9pm forecast
Live
Predicted coversHigh
Servers on the floor5
Needed to hold pace6
Add +1 to Section 3 to keep the guest journey on standard.
Operational math; never individual monitoring.
05SERVICE
Core capability

Every step of service, against your standard

THE GAPYour checklist says the step was done. It can't say whether the guest actually got it.

Visbi scores the steps you define (greet, order, check-back, check drop) on what the camera saw, not what was marked complete. It surfaces the step that slips, by shift and by section.

The coaching move
Coach the exact step and shift that misses, which is the gap a self-reported checklist would never show you.
Section 3 : Steps of Service, PM shift
Live
✓Greetedon std
✓Order takenon std
✕Check-backmissed
✓Check droppedon std
Surfaced: check-back missed on the PM shift, seen on camera, not marked complete.
The core of what Visbi sees

Connect more, see more.

With your POS
Kitchen timing & the check
Connect your POS to unlock order-to-serve by item and course, order accuracy against the ticket, and check/tab timing, which are the numbers your cameras alone can't tie to the ticket.
Trainable to your standard
Your floor, your SOPs
Trained on your own camera video: cleanliness and resets, spills and safety, section-specific service standards, and any SOP unique to how your rooms run.
The coaching loop

See it in one store. Run it in all of them.

Seeing the gap is half of it. Visbi turns what your best location does into the playbook every other location runs; this is how the spread closes.

1
See the spread
Every location on the same metric, ranked. The gap you couldn't see is now obvious.
Spread 16 pts
2
Find what your best does
At your fastest store, Visbi shows the setup behind the number (observed, not guessed).
Section 1 · Harbor PointYour best
96%
Check-backs owned by section lead
3
Coach with the specifics
Hand your laggards the exact, observed fix: the shift, the station, the move. Not another memo.
Make check-backs a section-lead job every table
→ Sec 3→ Sec 5
4
Watch the spread close
Measure the same metric next shift. When the fix lands, the gap narrows, coached rather than commanded.
standard
The gap closing, shift by shift
Illustrative; figures reflect the full-service fleet shown across this page.
The difference

Most tools catch what went wrong. Visbi shows you what your best location does right, so you can run every location like it.

Why Visbi

Not a checklist. Not a security camera.
Not another dashboard.

Four kinds of tools each claim a piece of running the floor. Here's what each does, where it stops, and what Visbi does instead, positioned by category, never by name.

Runs on
Checklist / SOP appsSelf-reported ticks
Security camerasMotion & alerts
Point-metric toolsA single feed
Generic AI visionFixed models
VisbiWhat the camera saw
The whole floor in one view
Checklist / SOP apps—
Security cameras—
Point-metric tools—
Generic AI vision—
Visbi✓
Scored against your standard
Checklist / SOP appsGeneric list
Security cameras—
Point-metric tools—
Generic AI visionPreset detections
Visbi✓
Every location, side by side
Checklist / SOP appsManual rollups
Security cameras—
Point-metric toolsPer metric
Generic AI vision—
Visbi✓
Shows what your best store does right
Checklist / SOP apps—
Security cameras—
Point-metric tools—
Generic AI vision—
Visbi✓
Private: on-site, anonymized, no facial recognition
Checklist / SOP appsn/a
Security camerasOften cloud + faces
Point-metric toolsVaries
Generic AI visionVaries
Visbi✓
And what Visbi isn't

A security or panic-button system. If a real-time security response is what you need, we'll tell you and point you to the right tool. We run the operation, not the alarm.

Everyone else reports or reacts. Visbi observes what actually happens and turns it into coaching.

Proof

Already live on the floor.

A growing multi-location breakfast-and-brunch brand in North America runs Visbi across its operation today. We keep them unnamed while the deployment matures; however, the story is real.

Live today
What Visbi found

In their first weeks, Visbi surfaced a service step consistently missed on specific shifts. Every checklist said it was done. The floor told a different story: not a people problem, but a workflow gap nobody could see. Once it was visible, it was fixable.

We keep the client unnamed, with no logo and no identifying metrics, while the deployment matures. Genuine insights only.

Service adherence · by step
PM shift
Greeted
96%
Order taken
95%
Order served
94%
Farewell
71%

The checklist marked it done. On camera, it was met on just 71% of PM shifts, which was the gap Visbi surfaced.

Illustrative; every step scored against the store's own standard, by shift and by store.
The honest math
1
missed check-back per section, a night
×
every section, every night
it adds up fast
=
hundreds
of guests a week left with the review instead of the experience

Illustrative. Visbi shows you the variance; closing it is your team's coaching, not a guarantee we make.

It starts exactly where their story did: a Readiness Audit on the cameras you already have.

Schedule a Demo
How it works

Processed on-site.
Shared only as anonymized insight.

Nothing to rip and replace, and no cloud full of your floor. Visbi runs where your cameras already are; it is processed on-site, and what leaves is anonymized insight and proof, never a live feed of your floor.

STEP 01

Your existing cameras

The HD cameras already on your floors, specifically the dining room, server stations, and kitchen. No rip-and-replace.
● RECDining room
● RECServer station
● RECKitchen
STEP 02

One edge device, on-site

Installed per location. Video is processed locally, meaning nothing streams to the cloud continuously.
CAM 01CAM 02CAM 03
EDGEon-site
Processed locally · never streamed
STEP 03

Insight and proof

Timings, counts, and flags sync out. And when a moment matters, Visbi delivers the proof to your managers, anonymized so it's about what happened, not who.
Greet time0:42
Check-back4:10
Table turn48:20
⚑ Flag · greet past standard, proof attached, anonymized
No individual is identifiable. Raw video is never continuously uploaded.
Our privacy pledge

Private by design.

01
No facial recognition. Ever.
Ever. A privacy principle, not a limitation; staff context comes from shift data, not faces.
02
No cloud archive of identifiable people.
Insight and anonymized proof sync out, never a searchable library of your staff or guests.
03
About operations, never individuals.
Staffing math and floor performance, never individual productivity scoring.
04
No automated verdicts.
Visbi surfaces the moment with the evidence. Your managers decide what it means.

Private by design; because trust on the floor is the whole point.

Readiness Audit

Ready to see the experience at every table?

Before any commitment, we map what your existing cameras can see today, hand you the insights you can get now, and give you your readiness plan, location by location. Yours to keep, either way.

Book an Audit →Schedule a Demo
Works with your existing cameras · Processed on-site, shared only as anonymized insight · No facial recognition
FAQ

Common questions about Visbi.

The questions multi-unit full-service operators actually ask.

Fast where it counts. For the moments a manager can still change (a safety incident, a queue past your threshold, a guest waiting too long, after-hours access, a kitchen about to fall behind), Visbi flags in real time. Everything else lands within minutes: fast enough to coach the same shift, without burying your team in alerts about moments already over. It's the pace of coaching, not the noise of a security feed.
No. Visbi works with your existing HD cameras, plus one on-site edge device per location. Your Readiness Audit confirms exactly what your current setup can see before you commit; there is no rip-and-replace.
No. We don't use facial recognition; it's a product principle, not a limitation. Service is read from what happens at the table and from shift and POS data, not from anyone's identity. Everything is processed on-site and shared only as anonymized insight.
Visbi connects to your POS to unlock kitchen timing, order accuracy, and backlog depth. Front-of-house insights (speed of service, queue and wait, walkaways, staffing) run on your cameras, so you can start there and connect your POS whenever you're ready.
Neither. We measure the service steps and timing (greet, check-back, check drop, table turn) against your standard, by section and shift. We don't rank individuals (staffing math only) and we don't read reviews or guest sentiment. We show the slip that leads to a bad review, before it's written.
Your managers. Flags surface in your dashboard with the moment attached; your team decides what it means and what to do. Visbi surfaces, humans decide; nothing escalates or disciplines automatically.
Video is processed on-site and shared only as anonymized insight. No facial recognition, and what you see is about how the operation runs, never about individuals. We offer staffing math, never individual performance scoring.
Core insights run on your existing cameras from the start. Anything we train to your specific SOPs, we scope with you during the audit; we won't quote a blanket timeline we can't stand behind.
It depends on your locations, cameras, and what you want to see; therefore, pricing comes after your Readiness Audit, when we know exactly what your setup supports.

Still weighing it up? Book an Audit

Request a Readiness Audit: we map what your existing cameras can see today. It is yours to keep, either way.